FAQ's about stairlifts

I live in a multi-storey house, is there a suitable stairlift?

Yes! We offer a range of solutions that can be specifically engineered and tailored to your needs. Please give us a call on 1300 240 298 to discuss the best lift for your situation. Our team of experts will be more than happy to guide you through the options and find the perfect fit for your multi-storey house.

Aside from stairlifts, we also offer other mobility solutions such as platform lifts , home elevators and commercial lifts These can be customised to fit seamlessly into your home’s design and provide easy access between levels.

In the case of a power shortage or blackout, how do I move between floors?

Our stairlifts come with an emergency battery, ensuring uninterrupted mobility even during power shortages or blackouts.
With batteries that provide ample charge for a full day, navigating the stairs becomes effortless.

Experience peace of mind, knowing that our stairlifts are equipped to keep you moving smoothly and without any concerns.

What if the person using the stairlift is unable to use the controls?

All the stairlifts in the Direct Lift range use either a joystick or buttons to control the lift. Many models also have a remote control. Hand held remote controls are able to drive the lift up and down with a simple touch of button.

An attendant control option is available with the Flow2  Stairlift. If you require more specific information about any model please contact our staff on 1300 134 390.

Won’t the weather damage my outdoor stairlift?

Both HomeGlide & Otolift Air are built to withstand the varied climatic conditions in Australia.

The seats are made of durable UV-resistant plastic. The lightweight aluminium rail is anodised which keeps the surface clean and the shrouding protects the internal workings of the stairlifts.

The switches are also waterproof and both models are supplied with a protective chair cover.

My house has a fairly narrow and steep staircase. Is there a stairlift that will be able to fit as well as travel a steep gradient?

Both HomeGlide & Otolift are designed to travel staircases as narrow as 740mm. The different models vary in gradient from 28 degrees to 70 degrees.

Is there any maintenance involved?

We recommend the occasional wipe down of the  unit and rail with a damp clean cloth, along with an annual service.

Do you offer a warranty?

Yes! All our stairlifts  are covered with a two year warranty and the batteries are covered by a 12 month warranty. Should anything go wrong with your unit, please contact us to arrange services.